ServiceNow Connector

Create records and incidents within ServiceNow

Connections

Basic Username/Password

Basic Username and Password connection

Input	Comments	Default
Username	Username
Password	Password

OAuth 2.0 Authorization Code

OAuth 2.0 Authorization Code flow

This connection uses OAuth 2.0, a common authentication mechanism for integrations. Read about how OAuth 2.0 works here.

Input	Comments	Default
Authorize URL	The OAuth 2.0 Authorization URL for ServiceNow
Token URL	The OAuth 2.0 Token URL for ServiceNow
Scopes	Space separated OAuth 2.0 permission scopes for ServiceNow
Client ID	Client Identifier of your app for ServiceNow
Client Secret	Client Secret of your app for ServiceNow

Actions

Create Incident

Creates an Incident with the specified field names and values

Input	Comments	Default
Connection
Instance URL	The URL of the specific ServiceNow instance to use for API requests
API Version	The version of the ServiceNow API to use
Values	The names of the fields and their values to use when creating a record
Debug Request	Enabling this flag will log out the current request.	false

Create Table Record

Creates a record in the specified table with the specified field names and values

Input	Comments	Default
Connection
Instance URL	The URL of the specific ServiceNow instance to use for API requests
API Version	The version of the ServiceNow API to use
Table	The name of the ServiceNow table in which to create a record
Values	The names of the fields and their values to use when creating a record
Debug Request	Enabling this flag will log out the current request.	false

Create User

Creates a User with the specified field names and values

Input	Comments	Default
Connection
Instance URL	The URL of the specific ServiceNow instance to use for API requests
API Version	The version of the ServiceNow API to use
Values	The names of the fields and their values to use when creating a record
First Name	The User's First Name
Last Name	The User's Last Name
Email	The Email of the User
User Id	The Username of the User
Debug Request	Enabling this flag will log out the current request.	false

Delete Attachment

This method deletes the attachment with a specific sys_id value.

Input	Comments	Default
Connection
Instance URL	The URL of the specific ServiceNow instance to use for API requests
API Version	The version of the ServiceNow API to use
Sys ID	Sys_id value of the attachment to delete.
Debug Request	Enabling this flag will log out the current request.	false

Delete Incident

Delete an Incident

Input	Comments	Default
Connection
Instance URL	The URL of the specific ServiceNow instance to use for API requests
API Version	The version of the ServiceNow API to use
Sys ID	The Sys ID of the record being queried
Debug Request	Enabling this flag will log out the current request.	false

Delete Table Record

Delete a record for a given ID in the specified Table

Input	Comments	Default
Connection
Instance URL	The URL of the specific ServiceNow instance to use for API requests
API Version	The version of the ServiceNow API to use
Table	The name of the ServiceNow table in which to create a record
Sys ID	The Sys ID of the record being queried
Debug Request	Enabling this flag will log out the current request.	false

Delete User

Deletes a User

Input	Comments	Default
Connection
Instance URL	The URL of the specific ServiceNow instance to use for API requests
API Version	The version of the ServiceNow API to use
Sys ID	The Sys ID of the record being queried
Debug Request	Enabling this flag will log out the current request.	false

Get Attachment

Returns the metadata for the attachment file with a specific sys_id value.

Input	Comments	Default
Connection
Instance URL	The URL of the specific ServiceNow instance to use for API requests
API Version	The version of the ServiceNow API to use
Sys ID	The Sys ID of the record being queried
Debug Request	Enabling this flag will log out the current request.	false

Get Attachment File

Returns the binary file attachment with a specific sys_id value.

Input	Comments	Default
Connection
Instance URL	The URL of the specific ServiceNow instance to use for API requests
API Version	The version of the ServiceNow API to use
Sys ID	The Sys ID of the record being queried
Debug Request	Enabling this flag will log out the current request.	false

Get Incident

Gets an Incident by ID

Input	Comments	Default
Connection
Instance URL	The URL of the specific ServiceNow instance to use for API requests
API Version	The version of the ServiceNow API to use
Sys ID	The Sys ID of the record being queried
Debug Request	Enabling this flag will log out the current request.	false

Get Knowledge Article

Returns specific knowledge article content and its field values.

Input	Comments	Default
Connection
Instance URL	The URL of the specific ServiceNow instance to use for API requests
API Version	The version of the ServiceNow API to use
Article ID	Sys_id or knowledge base (KB) number of a knowledge article in the Knowledge [kb_knowledge] table.
Fields	Comma-separated list of fields from the Knowledge [kb_knowledge] table to show details in results.
Language	List of comma-separated languages in two-letter ISO 639-1 language code format to restrict results to. Alternatively type 'all' to search in all valid installed languages on an instance.
Search ID	Optional unless using the 'Search Rank' input. Unique identifier of search that returned this article. You can retrieve this value (articles.id element) using the 'List Knowledge Articles' action.
Search Rank	Optional unless using the 'Search ID' input. Article search rank by click-rate (articles.rank) that you can retrieve using the 'List Knowledge Articles' action.
Update View	Update view count and record an entry for the article in the Knowledge Use [kb_use] table.	false
Debug Request	Enabling this flag will log out the current request.	false

Get Knowledge Article Attachment

Returns a knowledge article attachment as a file.

Input	Comments	Default
Connection
Instance URL	The URL of the specific ServiceNow instance to use for API requests
API Version	The version of the ServiceNow API to use
Article Sys ID	Sys_id of the knowledge article with the attachment you intend to retrieve. Located in the Knowledge Bases [kb_knowledge] table.
Attachment Sys ID	Sys_id of record to which the attachment belongs.
Debug Request	Enabling this flag will log out the current request.	false

Get Table Record

Get a record for a given ID in the specified Table

Input	Comments	Default
Connection
Instance URL	The URL of the specific ServiceNow instance to use for API requests
API Version	The version of the ServiceNow API to use
Table	The name of the ServiceNow table in which to create a record
Sys ID	The Sys ID of the record being queried
Debug Request	Enabling this flag will log out the current request.	false

Get User by Id

Gets a User by their Id

Input	Comments	Default
Connection
Instance URL	The URL of the specific ServiceNow instance to use for API requests
API Version	The version of the ServiceNow API to use
Sys ID	The Sys ID of the record being queried
Debug Request	Enabling this flag will log out the current request.	false

Get User by Username

Get a record for a given ID in the specified Table

Input	Comments	Default
Connection
Instance URL	The URL of the specific ServiceNow instance to use for API requests
API Version	The version of the ServiceNow API to use
User Id	The Username of the User
Debug Request	Enabling this flag will log out the current request.	false

List Attachments

Returns the metadata for multiple attachments.

Input	Comments	Default
Connection
Instance URL	The URL of the specific ServiceNow instance to use for API requests
API Version	The version of the ServiceNow API to use
Sysparm Limit	Limit to be applied on pagination. Default is 1000. Unusually large values can impact system performance.
Sysparm Offset	Starting record index for which to begin retrieving records. This functionality enables the retrieval of all records, regardless of the number of records, in small manageable chunks. For example, the first time you call this endpoint, sysparm_offset is set to '0'. To simply page through all available records, use sysparm_offset=sysparm_offset+sysparm_limit, until you reach the end of all records.
Sysparm Query	Encoded query used to filter the result set. Syntax: sysparm_query=<col_name>.
Debug Request	Enabling this flag will log out the current request.	false

List Featured Knowledge Articles

Returns a list of the most-viewed knowledge articles and featured knowledge articles.

Input	Comments	Default
Connection
Instance URL	The URL of the specific ServiceNow instance to use for API requests
API Version	The version of the ServiceNow API to use
Fields	Comma-separated list of fields from the Knowledge [kb_knowledge] table to show details in results.
Knowledge Base Sys ID's	Comma-separated list of knowledge base sys_ids from the Knowledge Bases [kb_knowledge_base] table to restrict results to.
Language	List of comma-separated languages in two-letter ISO 639-1 language code format to restrict results to. Alternatively type 'all' to search in all valid installed languages on an instance.
Limit	Maximum number of records to return. Unusually large limit values can impact system performance. For requests that exceed this number of records, use the Offset input to paginate record retrieval.
Offset	Starting record index for which to begin retrieving records. Use this value to paginate record retrieval. This functionality enables the retrieval of all records, regardless of the number of records, in small manageable chunks. For example, the first time this endpoint is called, offset is set to '0'.
Debug Request	Enabling this flag will log out the current request.	false

List Incidents

Gets a list of all Incidents

Input	Comments	Default
Connection
Instance URL	The URL of the specific ServiceNow instance to use for API requests
API Version	The version of the ServiceNow API to use
Sysparm Limit	Max number of records to return. Large values can impact performance. For pagination with large data sets include the Sysparm Offset
Sysparm Offset	Starting record index for which to begin retrieving records. This functionality enables the retrieval of all records, regardless of the number of records, in small manageable chunks. For example, the first time you call this endpoint, sysparm_offset is set to '0'. To simply page through all available records, use sysparm_offset=sysparm_offset+sysparm_limit, until you reach the end of all records.
Sysparm Query	Encoded query used to filter the result set. Syntax: sysparm_query=<col_name>.
Debug Request	Enabling this flag will log out the current request.	false

List Knowledge Articles

Returns a list of knowledge base (KB) articles which can be searched and filtered using various parameters.

Input	Comments	Default
Connection
Instance URL	The URL of the specific ServiceNow instance to use for API requests
API Version	The version of the ServiceNow API to use
Filter	Encoded query to use to filter the result set.
Fields	Comma-separated list of fields from the Knowledge [kb_knowledge] table to show details in results.
Knowledge Base Sys ID's	Comma-separated list of knowledge base sys_ids from the Knowledge Bases [kb_knowledge_base] table to restrict results to.
Language	List of comma-separated languages in two-letter ISO 639-1 language code format to restrict results to. Alternatively type 'all' to search in all valid installed languages on an instance.
Limit	Maximum number of records to return. Unusually large limit values can impact system performance. For requests that exceed this number of records, use the Offset input to paginate record retrieval.
Offset	Starting record index for which to begin retrieving records. Use this value to paginate record retrieval. This functionality enables the retrieval of all records, regardless of the number of records, in small manageable chunks. For example, the first time this endpoint is called, offset is set to '0'.
Query	Text to search for, can be empty.
Debug Request	Enabling this flag will log out the current request.	false

List Most Viewed Knowledge Articles

Returns a list of knowledge articles prioritized by most-viewed.

Input	Comments	Default
Connection
Instance URL	The URL of the specific ServiceNow instance to use for API requests
API Version	The version of the ServiceNow API to use
Fields	Comma-separated list of fields from the Knowledge [kb_knowledge] table to show details in results.
Knowledge Base Sys ID's	Comma-separated list of knowledge base sys_ids from the Knowledge Bases [kb_knowledge_base] table to restrict results to.
Language	List of comma-separated languages in two-letter ISO 639-1 language code format to restrict results to. Alternatively type 'all' to search in all valid installed languages on an instance.
Limit	Maximum number of records to return. Unusually large limit values can impact system performance. For requests that exceed this number of records, use the Offset input to paginate record retrieval.
Offset	Starting record index for which to begin retrieving records. Use this value to paginate record retrieval. This functionality enables the retrieval of all records, regardless of the number of records, in small manageable chunks. For example, the first time this endpoint is called, offset is set to '0'.
Debug Request	Enabling this flag will log out the current request.	false

List Table Records

Lists records in the specified table

Input	Comments	Default
Connection
Instance URL	The URL of the specific ServiceNow instance to use for API requests
API Version	The version of the ServiceNow API to use
Table	The name of the ServiceNow table in which to create a record
Sysparm Limit	Max number of records to return. Large values can impact performance. For pagination with large data sets include the Sysparm Offset
Sysparm Offset	Starting record index for which to begin retrieving records. This functionality enables the retrieval of all records, regardless of the number of records, in small manageable chunks. For example, the first time you call this endpoint, sysparm_offset is set to '0'. To simply page through all available records, use sysparm_offset=sysparm_offset+sysparm_limit, until you reach the end of all records.
Sysparm Query	Encoded query used to filter the result set. Syntax: sysparm_query=<col_name>.
Debug Request	Enabling this flag will log out the current request.	false

List Tables

Retrieve a list of all tables

Input	Comments	Default
Connection
Instance URL	The URL of the specific ServiceNow instance to use for API requests
Sysparm Fields	Comma-separated list of fields to return. If not specified, all fields are returned.
Sysparm Limit	Max number of records to return. Large values can impact performance. For pagination with large data sets include the Sysparm Offset
Sysparm Offset	Starting record index for which to begin retrieving records. This functionality enables the retrieval of all records, regardless of the number of records, in small manageable chunks. For example, the first time you call this endpoint, sysparm_offset is set to '0'. To simply page through all available records, use sysparm_offset=sysparm_offset+sysparm_limit, until you reach the end of all records.
Sysparm Query	Encoded query used to filter the result set. Syntax: sysparm_query=<col_name>.
Debug Request	Enabling this flag will log out the current request.	false

List Users

Gets a list of all Users

Input	Comments	Default
Connection
Instance URL	The URL of the specific ServiceNow instance to use for API requests
API Version	The version of the ServiceNow API to use
Sysparm Limit	Max number of records to return. Large values can impact performance. For pagination with large data sets include the Sysparm Offset
Sysparm Offset	Starting record index for which to begin retrieving records. This functionality enables the retrieval of all records, regardless of the number of records, in small manageable chunks. For example, the first time you call this endpoint, sysparm_offset is set to '0'. To simply page through all available records, use sysparm_offset=sysparm_offset+sysparm_limit, until you reach the end of all records.
Sysparm Query	Encoded query used to filter the result set. Syntax: sysparm_query=<col_name>.
Debug Request	Enabling this flag will log out the current request.	false

Multipart Upload Attachment

Uploads a multipart file attachment.

Input	Comments	Default
Connection
Instance URL	The URL of the specific ServiceNow instance to use for API requests
API Version	The version of the ServiceNow API to use
File	The file to attach to the record.
File Name	Name to give the attachment.
Table	Name of the table to which you want to attach the file.
Sys ID	Sys_id of the record on the specified table to which you want to attach the file.
Debug Request	Enabling this flag will log out the current request.	false

Raw Request

Send raw HTTP request to ServiceNow

Input	Comments	Default
Connection
Instance URL	The URL of the specific ServiceNow instance to use for API requests
API Version	The version of the ServiceNow API to use
Table	The name of the ServiceNow table in which to create a record
Sys ID	The Sys ID of the record being queried
Method	The HTTP method to use.
Data	The HTTP body payload to send to the URL.
Form Data	The Form Data to be sent as a multipart form upload.
File Data	File Data to be sent as a multipart form upload.
File Data File Names	File names to apply to the file data inputs. Keys must match the file data keys above.
Query Parameter	A list of query parameters to send with the request. This is the portion at the end of the URL similar to ?key1=value1&key2=value2.
Header	A list of headers to send with the request.
Response Type	The type of data you expect in the response. You can request json, text, or binary data.	json
Timeout	The maximum time that a client will await a response to its request
Debug Request	Enabling this flag will log out the current request.	false
Retry Delay (ms)	The delay in milliseconds between retries. This is used when 'Use Exponential Backoff' is disabled.	0
Retry On All Errors	If true, retries on all erroneous responses regardless of type. This is helpful when retrying after HTTP 429 or other 3xx or 4xx errors. Otherwise, only retries on HTTP 5xx and network errors.	false
Max Retry Count	The maximum number of retries to attempt. Specify 0 for no retries.	0
Use Exponential Backoff	Specifies whether to use a pre-defined exponential backoff strategy for retries. When enabled, 'Retry Delay (ms)' is ignored.	false

Update Incident

Updates an Incident with the specified field names and values

Input	Comments	Default
Connection
Instance URL	The URL of the specific ServiceNow instance to use for API requests
API Version	The version of the ServiceNow API to use
Sys ID	The Sys ID of the record being queried
Values	The names of the fields and their values to use when creating a record
Debug Request	Enabling this flag will log out the current request.	false

Update Table Record

Updates a record in the specified table with the specified field names and values

Input	Comments	Default
Connection
Instance URL	The URL of the specific ServiceNow instance to use for API requests
API Version	The version of the ServiceNow API to use
Table	The name of the ServiceNow table in which to create a record
Sys ID	The Sys ID of the record being queried
Values	The names of the fields and their values to use when creating a record
Debug Request	Enabling this flag will log out the current request.	false

Update User

Updates a User with the specified field names and values

Input	Comments	Default
Connection
Instance URL	The URL of the specific ServiceNow instance to use for API requests
API Version	The version of the ServiceNow API to use
Sys ID	The Sys ID of the record being queried
Values	The names of the fields and their values to use when creating a record
User Id	The Username of the User
Email	The Email of the User
First Name	The User's First Name
Last Name	The User's Last Name
Debug Request	Enabling this flag will log out the current request.	false

Upload Attachment

Uploads a specified binary file as an attachment to a specified record.

Input	Comments	Default
Connection
Instance URL	The URL of the specific ServiceNow instance to use for API requests
API Version	The version of the ServiceNow API to use
File	The file to attach to the record.
File Name	Name to give the attachment.
Table	Name of the table to attach the file to.
Sys ID	Sys_id of the record in the table specified in table_name that you want to attach the file to.
Debug Request	Enabling this flag will log out the current request.	false

Connections​

Basic Username/Password​

OAuth 2.0 Authorization Code​

Actions​

Create Incident​

Create Table Record​

Create User​

Delete Attachment​

Delete Incident​

Delete Table Record​

Delete User​

Get Attachment​

Get Attachment File​

Get Incident​

Get Knowledge Article​

Get Knowledge Article Attachment​

Get Table Record​

Get User by Id​

Get User by Username​

List Attachments​

List Featured Knowledge Articles​

List Incidents​

List Knowledge Articles​

List Most Viewed Knowledge Articles​

List Table Records​

List Tables​

List Users​

Multipart Upload Attachment​

Raw Request​

Update Incident​

Update Table Record​

Update User​

Upload Attachment​