ServiceNow Connector

ServiceNow is a platform for managing digital workflows. The ServiceNow component supports managing table records, incidents, attachments, CMDB entries, knowledge articles, and users.

API Documentation

This component was built using the ServiceNow REST API.

Connections

Basic Username/Password

Basic Username and Password connection

ServiceNow supports Basic Authentication using a username and password.

Prerequisites

• A ServiceNow instance with an active user account
• The user account must have appropriate roles and permissions for the required API operations

Configure the Connection

• Username: Enter the ServiceNow account username
• Password: Enter the ServiceNow account password

Input	Comments	Default
Username	Username
Password	Password

OAuth 2.0 Authorization Code

OAuth 2.0 Authorization Code flow

ServiceNow supports OAuth 2.0 Authorization Code authentication. An OAuth application must be registered in the ServiceNow instance before configuring this connection.

Prerequisites

• A ServiceNow instance with administrator access
• Access to System OAuth > Application Registry in the ServiceNow instance

Setup Steps

1. Log in to the ServiceNow instance as an administrator
2. Navigate to System OAuth > Application Registry
3. Click New and select Create an OAuth API endpoint for external clients
4. Configure the application:
   • Name: Enter a descriptive name
   • Redirect URL: https://oauth2.integrations.acme.com/callback
5. Save the application
6. Copy the Client ID and Client Secret from the application record

Configure the Connection

• Authorize URL: Enter the OAuth authorization URL for the ServiceNow instance (e.g., https://dev12345.service-now.com/oauth_auth.do)
• Token URL: Enter the OAuth token URL for the ServiceNow instance (e.g., https://dev12345.service-now.com/oauth_token.do)
• Scopes: Enter space-separated OAuth scopes if required (optional)
• Client ID: Enter the Client ID from the OAuth application
• Client Secret: Enter the Client Secret from the OAuth application

Instance-Specific URLs

The Authorize URL and Token URL are specific to each ServiceNow instance. Replace dev12345 with the actual instance name.

This connection uses OAuth 2.0, a common authentication mechanism for integrations. Read about how OAuth 2.0 works here.

Input	Comments	Default
Authorize URL	The OAuth 2.0 Authorization URL for ServiceNow
Token URL	The OAuth 2.0 Token URL for ServiceNow
Scopes	Space separated OAuth 2.0 permission scopes for ServiceNow
Client ID	Client Identifier of your app for ServiceNow
Client Secret	Client Secret of your app for ServiceNow

OAuth 2.0 Client Credentials

OAuth 2.0 Client Credentials flow

ServiceNow supports OAuth 2.0 Client Credentials authentication, which lets an integration authorize as a ServiceNow system (service) account without an interactive user. An OAuth application must be registered in the ServiceNow instance before configuring this connection.

Prerequisites

• A ServiceNow instance with administrator access
• Access to System OAuth > Application Registry in the ServiceNow instance
• An OAuth application that permits the client credentials grant type

Setup Steps

1. Log in to the ServiceNow instance as an administrator
2. Navigate to System OAuth > Application Registry
3. Click New and select Create an OAuth API endpoint for external clients
4. Configure the application:
   • Name: Enter a descriptive name
5. Save the application
6. Copy the Client ID and Client Secret from the application record

Configure the Connection

• Instance URL: Enter the base URL of the ServiceNow instance (e.g., https://dev12345.service-now.com). The OAuth token URL is derived from it automatically.
• Client ID: Enter the Client ID from the OAuth application
• Client Secret: Enter the Client Secret from the OAuth application
• Scopes: Enter space-separated OAuth scopes if required (optional)

Instance-Specific URL

The Instance URL is specific to each ServiceNow instance. Replace dev12345 with the actual instance name.

This connection uses OAuth 2.0, a common authentication mechanism for integrations. Read about how OAuth 2.0 works here.

Input	Comments	Default
Instance URL	The base URL of your ServiceNow instance (e.g., https://dev12345.service-now.com)
Client ID	Client Identifier of your app for ServiceNow
Client Secret	Client Secret of your app for ServiceNow
Scopes	Space separated OAuth 2.0 permission scopes for ServiceNow

Triggers

New and Updated Records

Retrieves existing and ongoing records for a specified ServiceNow table. Load history once, check for changes on a schedule, or both.

Input	Comments	Default
Connection	The ServiceNow connection to use.
Instance URL	The URL of the specific ServiceNow instance to use for API requests
API Version	The version of the ServiceNow API to use
Table	The name of the ServiceNow table in which to create a record
Look-back Date	The date the initial sync starts from, in YYYY-MM-DD format. Cannot be a future date. Leave empty to start from the first recurrence with no backfill. When set, the initial sync seeds each record modified on or after this date once, ignoring the trigger's visibility filters.
Show New Records	When enabled, newly created records will be included in the trigger output.	true
Show Updated Records	When enabled, records that were updated after the last poll will be included in the trigger output.	true

Actions

Create Configuration Item

Creates a single configuration item (CI) with the specified outbound and inbound relations within the specified Configuration Management Database (CMDB) table.

Input	Comments	Default
Connection	The ServiceNow connection to use.
Instance URL	The URL of the specific ServiceNow instance to use for API requests
API Version	The version of the ServiceNow API to use
Class Name	CMDB class name. This is the name of the table that contains the desired CI records
Configuration Item Attributes	The attributes of the configuration item to create.
Configuration Item Inbound Relations	The inbound relations of the configuration item to create.
Configuration Item Outbound Relations	The outbound relations of the configuration item to create.
Configuration Item Source	Entity that created/updated the information. This must be one of the choice values specified in the discovery_source field in the Configuration Item [cmdb_ci] table.

Create Incident

Creates an Incident with the specified field names and values

Input	Comments	Default
Connection	The ServiceNow connection to use.
Instance URL	The URL of the specific ServiceNow instance to use for API requests
API Version	The version of the ServiceNow API to use
Values	The names of the fields and their values to use when creating a record

Create Table Record

Creates a record in the specified table with the specified field names and values.

Input	Comments	Default
Connection	The ServiceNow connection to use.
Instance URL	The URL of the specific ServiceNow instance to use for API requests
API Version	The version of the ServiceNow API to use
Table	The name of the ServiceNow table in which to create a record
Values	The names of the fields and their values to use when creating a record

Create User

Creates a user with the specified field names and values.

Input	Comments	Default
Connection	The ServiceNow connection to use.
Instance URL	The URL of the specific ServiceNow instance to use for API requests
API Version	The version of the ServiceNow API to use
Values	The names of the fields and their values to use when creating a record
Name & Contact Information	First name, last name, and email address.
First Name	The given name of the user.
Last Name	The family name of the user.
Email	The email address used to contact the user.
Username	The login username used to authenticate the user.

Delete Attachment

Deletes the attachment with a specific sys_id value.

Input	Comments	Default
Connection	The ServiceNow connection to use.
Instance URL	The URL of the specific ServiceNow instance to use for API requests
API Version	The version of the ServiceNow API to use
Sys ID	Sys_id value of the attachment to delete.

Delete Configuration Item

Deletes the relation for the specified configuration item (CI).

Input	Comments	Default
Connection	The ServiceNow connection to use.
Instance URL	The URL of the specific ServiceNow instance to use for API requests
API Version	The version of the ServiceNow API to use
Class Name	CMDB class name. This is the name of the table that contains the desired CI records
Sys ID	The Sys ID of the record being queried
Relationship Sys ID	Sys Id of the relation to perform the operation on.

Delete Incident

Delete an incident.

Input	Comments	Default
Connection	The ServiceNow connection to use.
Instance URL	The URL of the specific ServiceNow instance to use for API requests
API Version	The version of the ServiceNow API to use
Sys ID	The Sys ID of the record being queried

Delete Table Record

Delete a record for a given ID in the specified table.

Input	Comments	Default
Connection	The ServiceNow connection to use.
Instance URL	The URL of the specific ServiceNow instance to use for API requests
API Version	The version of the ServiceNow API to use
Table	The name of the ServiceNow table in which to create a record
Sys ID	The Sys ID of the record being queried

Delete User

Deletes a user.

Input	Comments	Default
Connection	The ServiceNow connection to use.
Instance URL	The URL of the specific ServiceNow instance to use for API requests
API Version	The version of the ServiceNow API to use
Sys ID	The Sys ID of the record being queried

Get Attachment

Returns the metadata for the attachment file with a specific sys_id value.

Input	Comments	Default
Connection	The ServiceNow connection to use.
Instance URL	The URL of the specific ServiceNow instance to use for API requests
API Version	The version of the ServiceNow API to use
Sys ID	The Sys ID of the record being queried

Get Attachment File

Returns the binary file attachment with a specific sys_id value.

Input	Comments	Default
Connection	The ServiceNow connection to use.
Instance URL	The URL of the specific ServiceNow instance to use for API requests
API Version	The version of the ServiceNow API to use
Sys ID	The Sys ID of the record being queried

Get CMDB Class Metadata

Returns the metadata for the specified CMDB class.

Input	Comments	Default
Connection	The ServiceNow connection to use.
Instance URL	The URL of the specific ServiceNow instance to use for API requests
API Version	The version of the ServiceNow API to use
Class Name	CMDB class name. This is the name of the table that contains the desired CI records

Get Configuration Item Attributes

Returns attributes and relationship information for a specified configuration item (CI) record.

Input	Comments	Default
Connection	The ServiceNow connection to use.
Instance URL	The URL of the specific ServiceNow instance to use for API requests
API Version	The version of the ServiceNow API to use
Class Name	CMDB class name. This is the name of the table that contains the desired CI records
Sys ID	The Sys ID of the record being queried

Get Incident

Gets an incident by ID.

Input	Comments	Default
Connection	The ServiceNow connection to use.
Instance URL	The URL of the specific ServiceNow instance to use for API requests
API Version	The version of the ServiceNow API to use
Sys ID	The Sys ID of the record being queried

Get Knowledge Article

Returns specific knowledge article content and its field values.

Input	Comments	Default
Connection	The ServiceNow connection to use.
Instance URL	The URL of the specific ServiceNow instance to use for API requests
API Version	The version of the ServiceNow API to use
Article ID	Sys_id or knowledge base (KB) number of a knowledge article in the Knowledge [kb_knowledge] table.
Fields	Comma-separated list of fields from the Knowledge [kb_knowledge] table to show details in results.
Language	List of comma-separated languages in two-letter ISO 639-1 language code format to restrict results to. Alternatively type 'all' to search in all valid installed languages on an instance.
Search ID	Optional unless using the 'Search Rank' input. Unique identifier of search that returned this article. You can retrieve this value (articles.id element) using the 'List Knowledge Articles' action.
Search Rank	Optional unless using the 'Search ID' input. Article search rank by click-rate (articles.rank) that you can retrieve using the 'List Knowledge Articles' action.
Update View	Update view count and record an entry for the article in the Knowledge Use [kb_use] table.	false

Get Knowledge Article Attachment

Returns a knowledge article attachment as a file.

Input	Comments	Default
Connection	The ServiceNow connection to use.
Instance URL	The URL of the specific ServiceNow instance to use for API requests
API Version	The version of the ServiceNow API to use
Article Sys ID	Sys_id of the knowledge article with the attachment you intend to retrieve. Located in the Knowledge Bases [kb_knowledge] table.
Attachment Sys ID	Sys_id of record to which the attachment belongs.

Get Table Record

Get a record for a given ID in the specified table.

Input	Comments	Default
Connection	The ServiceNow connection to use.
Instance URL	The URL of the specific ServiceNow instance to use for API requests
API Version	The version of the ServiceNow API to use
Table	The name of the ServiceNow table in which to create a record
Sys ID	The Sys ID of the record being queried

Get User by ID

Gets a user by ID.

Input	Comments	Default
Connection	The ServiceNow connection to use.
Instance URL	The URL of the specific ServiceNow instance to use for API requests
API Version	The version of the ServiceNow API to use
Sys ID	The Sys ID of the record being queried

Get User by Username

Retrieve a user by username.

Input	Comments	Default
Connection	The ServiceNow connection to use.
Instance URL	The URL of the specific ServiceNow instance to use for API requests
API Version	The version of the ServiceNow API to use
Username	The login username used to authenticate the user.

List Attachments

Returns the metadata for multiple attachments.

Input	Comments	Default
Connection	The ServiceNow connection to use.
Instance URL	The URL of the specific ServiceNow instance to use for API requests
API Version	The version of the ServiceNow API to use
Sysparm Query	Encoded query used to filter the result set. Syntax: sysparm_query=<col_name>.
Fetch All	When enabled, automatically fetches all pages of results. The offset/limit inputs are ignored when this is enabled.	false
Pagination	Page size and offset for paginated retrieval.
Sysparm Limit	Limit to be applied on pagination. Default is 1000. Unusually large values can impact system performance.
Sysparm Offset	Starting record index for which to begin retrieving records. This functionality enables the retrieval of all records, regardless of the number of records, in small manageable chunks. For example, the first time you call this endpoint, sysparm_offset is set to '0'. To simply page through all available records, use sysparm_offset=sysparm_offset+sysparm_limit, until you reach the end of all records.

List Configuration Items

Returns the available configuration items (CI) for a specified Configuration Management Database (CMDB) class (table).

Input	Comments	Default
Connection	The ServiceNow connection to use.
Instance URL	The URL of the specific ServiceNow instance to use for API requests
API Version	The version of the ServiceNow API to use
Class Name	CMDB class name. This is the name of the table that contains the desired CI records
Fetch All	When enabled, automatically fetches all pages of results. The offset/limit inputs are ignored when this is enabled.	false
Pagination	Page size and offset for paginated retrieval.
Sysparm Limit	Maximum number of records to return. For requests that exceed this number of records, use the sysparm_offset parameter to paginate record retrieval. Allows numbers from 0 to 100.
Sysparm Offset	Starting record index for which to begin retrieving records. Use this value to paginate record retrieval. This functionality enables the retrieval of all records, regardless of the number of records, in small manageable chunks.For example, the first time you call this endpoint, sysparm_offset is set to '0'. To simply page through all available records, use sysparm_offset=sysparm_offset+sysparm_limit, until you reach the end of all records.Don't pass a negative number in the sysparm_offset parameter.
Sysparm Query	All parameters are case-sensitive. Queries can contain more than one entry, such as sysparm_query=<col_name>[<col_name>]. Refer to https://www.servicenow.com/docs/r/yokohama/api-reference/rest-apis/cmdb-instance-api.html#cmdb-GET-instance-classname for more information.

List Featured Knowledge Articles

Returns a list of the most-viewed knowledge articles and featured knowledge articles.

Input	Comments	Default
Connection	The ServiceNow connection to use.
Instance URL	The URL of the specific ServiceNow instance to use for API requests
API Version	The version of the ServiceNow API to use
Filters	Optional query controls to sort and refine the results.
Fields	Comma-separated list of fields from the Knowledge [kb_knowledge] table to show details in results.
Knowledge Base Sys IDs	Comma-separated list of knowledge base sys_ids from the Knowledge Bases [kb_knowledge_base] table to restrict results to.
Language	List of comma-separated languages in two-letter ISO 639-1 language code format to restrict results to. Alternatively type 'all' to search in all valid installed languages on an instance.
Fetch All	When enabled, automatically fetches all pages of results. The offset/limit inputs are ignored when this is enabled.	false
Pagination	Page size and offset for paginated retrieval.
Limit	Maximum number of records to return. Unusually large limit values can impact system performance. For requests that exceed this number of records, use the Offset input to paginate record retrieval.
Offset	Starting record index for which to begin retrieving records. Use this value to paginate record retrieval. This functionality enables the retrieval of all records, regardless of the number of records, in small manageable chunks. For example, the first time this endpoint is called, offset is set to '0'.

List Incidents

Gets a list of all incidents.

Input	Comments	Default
Connection	The ServiceNow connection to use.
Instance URL	The URL of the specific ServiceNow instance to use for API requests
API Version	The version of the ServiceNow API to use
Sysparm Query	Encoded query used to filter the result set. Syntax: sysparm_query=<col_name>.
Fetch All	When enabled, automatically fetches all pages of results. The offset/limit inputs are ignored when this is enabled.	false
Pagination	Page size and offset for paginated retrieval.
Sysparm Limit	Max number of records to return. Large values can impact performance. For pagination with large data sets include the Sysparm Offset
Sysparm Offset	Starting record index for which to begin retrieving records. This functionality enables the retrieval of all records, regardless of the number of records, in small manageable chunks. For example, the first time you call this endpoint, sysparm_offset is set to '0'. To simply page through all available records, use sysparm_offset=sysparm_offset+sysparm_limit, until you reach the end of all records.

List Knowledge Articles

Returns a list of knowledge base (KB) articles which can be searched and filtered using various parameters.

Input	Comments	Default
Connection	The ServiceNow connection to use.
Instance URL	The URL of the specific ServiceNow instance to use for API requests
API Version	The version of the ServiceNow API to use
Filters	Optional query controls to sort and refine the results.
Filter	Encoded query to use to filter the result set.
Fields	Comma-separated list of fields from the Knowledge [kb_knowledge] table to show details in results.
Knowledge Base Sys IDs	Comma-separated list of knowledge base sys_ids from the Knowledge Bases [kb_knowledge_base] table to restrict results to.
Language	List of comma-separated languages in two-letter ISO 639-1 language code format to restrict results to. Alternatively type 'all' to search in all valid installed languages on an instance.
Query	Text to search for, can be empty.
Fetch All	When enabled, automatically fetches all pages of results. The offset/limit inputs are ignored when this is enabled.	false
Pagination	Page size and offset for paginated retrieval.
Limit	Maximum number of records to return. Unusually large limit values can impact system performance. For requests that exceed this number of records, use the Offset input to paginate record retrieval.
Offset	Starting record index for which to begin retrieving records. Use this value to paginate record retrieval. This functionality enables the retrieval of all records, regardless of the number of records, in small manageable chunks. For example, the first time this endpoint is called, offset is set to '0'.

List Most Viewed Knowledge Articles

Returns a list of knowledge articles prioritized by most-viewed.

Input	Comments	Default
Connection	The ServiceNow connection to use.
Instance URL	The URL of the specific ServiceNow instance to use for API requests
API Version	The version of the ServiceNow API to use
Filters	Optional query controls to sort and refine the results.
Fields	Comma-separated list of fields from the Knowledge [kb_knowledge] table to show details in results.
Knowledge Base Sys IDs	Comma-separated list of knowledge base sys_ids from the Knowledge Bases [kb_knowledge_base] table to restrict results to.
Language	List of comma-separated languages in two-letter ISO 639-1 language code format to restrict results to. Alternatively type 'all' to search in all valid installed languages on an instance.
Fetch All	When enabled, automatically fetches all pages of results. The offset/limit inputs are ignored when this is enabled.	false
Pagination	Page size and offset for paginated retrieval.
Limit	Maximum number of records to return. Unusually large limit values can impact system performance. For requests that exceed this number of records, use the Offset input to paginate record retrieval.
Offset	Starting record index for which to begin retrieving records. Use this value to paginate record retrieval. This functionality enables the retrieval of all records, regardless of the number of records, in small manageable chunks. For example, the first time this endpoint is called, offset is set to '0'.

List Table Records

Lists records in the specified table.

Input	Comments	Default
Connection	The ServiceNow connection to use.
Instance URL	The URL of the specific ServiceNow instance to use for API requests
API Version	The version of the ServiceNow API to use
Table	The name of the ServiceNow table in which to create a record
Sysparm Query	Encoded query used to filter the result set. Syntax: sysparm_query=<col_name>.
Fetch All	When enabled, automatically fetches all pages of results. The offset/limit inputs are ignored when this is enabled.	false
Pagination	Page size and offset for paginated retrieval.
Sysparm Limit	Max number of records to return. Large values can impact performance. For pagination with large data sets include the Sysparm Offset
Sysparm Offset	Starting record index for which to begin retrieving records. This functionality enables the retrieval of all records, regardless of the number of records, in small manageable chunks. For example, the first time you call this endpoint, sysparm_offset is set to '0'. To simply page through all available records, use sysparm_offset=sysparm_offset+sysparm_limit, until you reach the end of all records.

List Tables

Retrieve a list of all tables.

Input	Comments	Default
Connection	The ServiceNow connection to use.
Instance URL	The URL of the specific ServiceNow instance to use for API requests
Sysparm Fields	Comma-separated list of fields to return. If not specified, all fields are returned.
Sysparm Query	Encoded query used to filter the result set. Syntax: sysparm_query=<col_name>.
Fetch All	When enabled, automatically fetches all pages of results. The offset/limit inputs are ignored when this is enabled.	false
Pagination	Page size and offset for paginated retrieval.
Sysparm Limit	Max number of records to return. Large values can impact performance. For pagination with large data sets include the Sysparm Offset
Sysparm Offset	Starting record index for which to begin retrieving records. This functionality enables the retrieval of all records, regardless of the number of records, in small manageable chunks. For example, the first time you call this endpoint, sysparm_offset is set to '0'. To simply page through all available records, use sysparm_offset=sysparm_offset+sysparm_limit, until you reach the end of all records.

List Users

Gets a list of all users.

Input	Comments	Default
Connection	The ServiceNow connection to use.
Instance URL	The URL of the specific ServiceNow instance to use for API requests
API Version	The version of the ServiceNow API to use
Sysparm Query	Encoded query used to filter the result set. Syntax: sysparm_query=<col_name>.
Fetch All	When enabled, automatically fetches all pages of results. The offset/limit inputs are ignored when this is enabled.	false
Pagination	Page size and offset for paginated retrieval.
Sysparm Limit	Max number of records to return. Large values can impact performance. For pagination with large data sets include the Sysparm Offset
Sysparm Offset	Starting record index for which to begin retrieving records. This functionality enables the retrieval of all records, regardless of the number of records, in small manageable chunks. For example, the first time you call this endpoint, sysparm_offset is set to '0'. To simply page through all available records, use sysparm_offset=sysparm_offset+sysparm_limit, until you reach the end of all records.

Multipart Upload Attachment

Uploads a multipart file attachment.

Input	Comments	Default
Connection	The ServiceNow connection to use.
Instance URL	The URL of the specific ServiceNow instance to use for API requests
API Version	The version of the ServiceNow API to use
File	The file to attach to the record.
File Name	Name to give the attachment.
Table	Name of the table to which you want to attach the file.
Sys ID	Sys_id of the record on the specified table to which you want to attach the file.

Raw Request

Send raw HTTP request to ServiceNow.

Input	Comments	Default
Connection	The ServiceNow connection to use.
Instance URL	The URL of the specific ServiceNow instance to use for API requests
API Version	The version of the ServiceNow API to use
Table	The name of the ServiceNow table in which to create a record
Sys ID	The Sys ID of the record being queried
Method	The HTTP method to use.
Data	The HTTP body payload to send to the URL.
Form Data	The Form Data to be sent as a multipart form upload.
File Data	File Data to be sent as a multipart form upload.
File Data File Names	File names to apply to the file data inputs. Keys must match the file data keys above.
Query Parameter	A list of query parameters to send with the request. This is the portion at the end of the URL similar to ?key1=value1&key2=value2.
Header	A list of headers to send with the request.
Response Type	The type of data you expect in the response. You can request json, text, or binary data.	json
Timeout	The maximum time that a client will await a response to its request
Retry Delay (ms)	The delay in milliseconds between retries. This is used when 'Use Exponential Backoff' is disabled.	0
Retry On All Errors	If true, retries on all erroneous responses regardless of type. This is helpful when retrying after HTTP 429 or other 3xx or 4xx errors. Otherwise, only retries on HTTP 5xx and network errors.	false
Max Retry Count	The maximum number of retries to attempt. Specify 0 for no retries.	0
Use Exponential Backoff	Specifies whether to use a pre-defined exponential backoff strategy for retries. When enabled, 'Retry Delay (ms)' is ignored.	false

Update Configuration Item

Updates a single configuration item (CI) with the specified outbound and inbound relations within the specified Configuration Management Database (CMDB) table.

Input	Comments	Default
Connection	The ServiceNow connection to use.
Instance URL	The URL of the specific ServiceNow instance to use for API requests
Sys ID	The Sys ID of the record being queried
API Version	The version of the ServiceNow API to use
Class Name	CMDB class name. This is the name of the table that contains the desired CI records
Configuration Item Source	Entity that created/updated the information. This must be one of the choice values specified in the discovery_source field in the Configuration Item [cmdb_ci] table.
Configuration Item Attributes	The attributes of the configuration item to create.

Update Incident

Updates an Incident with the specified field names and values

Input	Comments	Default
Connection	The ServiceNow connection to use.
Instance URL	The URL of the specific ServiceNow instance to use for API requests
API Version	The version of the ServiceNow API to use
Sys ID	The Sys ID of the record being queried
Values	The names of the fields and their values to use when creating a record

Update Table Record

Updates a record in the specified table with the specified field names and values.

Input	Comments	Default
Connection	The ServiceNow connection to use.
Instance URL	The URL of the specific ServiceNow instance to use for API requests
API Version	The version of the ServiceNow API to use
Table	The name of the ServiceNow table in which to create a record
Sys ID	The Sys ID of the record being queried
Values	The names of the fields and their values to use when creating a record

Update User

Updates a user with the specified field names and values.

Input	Comments	Default
Connection	The ServiceNow connection to use.
Instance URL	The URL of the specific ServiceNow instance to use for API requests
API Version	The version of the ServiceNow API to use
Sys ID	The Sys ID of the record being queried
Values	The names of the fields and their values to use when creating a record
Username	The login username used to authenticate the user.
Name & Contact Information	First name, last name, and email address.
First Name	The given name of the user.
Last Name	The family name of the user.
Email	The email address used to contact the user.

Upload Attachment

Uploads a specified binary file as an attachment to a specified record.

Input	Comments	Default
Connection	The ServiceNow connection to use.
Instance URL	The URL of the specific ServiceNow instance to use for API requests
API Version	The version of the ServiceNow API to use
File	The file to attach to the record.
File Name	Name to give the attachment.
Table	Name of the table to attach the file to.
Sys ID	Sys_id of the record in the table specified in table_name that you want to attach the file to.